Privacy Policy
Last updated: January 2025
Who we are
Solar Battery Upgrade Scotland is a trading name of Scottish Energy Efficiency Ltd.Our registered address is 29 Sinclair Street, Helensburgh, G84 8TG.
For privacy enquiries, contact us at craig@scottishenergyefficiency.co.uk.
What data we collect
When you use our website or fill in our assessment form, we may collect:
- Your name, email address, phone number, and postcode
- Details about your property and current solar system
- Your preferences for battery storage or system upgrades
- Technical information such as browser type, IP address, and pages visited
How we use your data
We use the information you provide to:
- Prepare and send you a personalised quote
- Arrange a site survey and installation
- Contact you about your enquiry
- Improve our website and services
- Comply with legal obligations
Legal basis for processing
We process your data based on:
- Consent \u2014 when you submit our assessment form or contact us
- Legitimate interest \u2014 to improve our services and respond to enquiries
- Contractual necessity \u2014 to fulfil installation services you request
Cookies
Our website uses cookies for:
- Essential cookies \u2014 required for the website to function
- Analytics cookies \u2014 Google Analytics (via Google Tag Manager GTM-KSX8GRNR) to understand how visitors use our site
You can manage your cookie preferences through the cookie banner that appears when you first visit. Analytics cookies are only loaded after you give consent, in line with Google Consent Mode v2.
Data sharing
We may share your data with:
- Our installation partners (MCS-certified engineers)
- Google Analytics for website usage analysis
- Zapier for secure form processing
We never sell your personal data to third parties or use it for purposes unrelated to your enquiry.
Data retention
We keep your personal data for as long as necessary to fulfil the purposes described above, or as required by law. Quote enquiry data is typically retained for up to 24 months.
Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, email craig@scottishenergyefficiency.co.uk.
ICO registration
Scottish Energy Efficiency is registered with the Information Commissioner's Office. The current data protection fee tiers are £52, £78, or £3,763, less £5 for direct debit. The maximum penalty for not paying the fee is £4,350.
[CRAIG TO SUPPLY] ICO registration number.
Complaints
If you are unhappy with how we handle your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.